RETURN POLICY

At gmbhacks.com, we stand behind the quality of our handwoven cotton thread and grass creations. If you’re not fully satisfied, our hassle-free returns ensure peace of mind.

1. General Conditions

  1. Return Window: 40 days from the delivery date (extended for your convenience).
  2. Original Packaging: Items must be returned in their original packaging with tags intact.
  3. Unused Condition: Products must be unused, undamaged, and in resalable condition.
  4. For handcrafted items: Light handling is acceptable (e.g., inspecting texture), but avoid stains, odors, or alterations.
  5. Partial Refunds: Issued if items show excessive wear or damage due to mishandling.

2. Return Process

Step 1: Initiate Return

Email support@gmbhacks.com within 40 days with:

  1. Order number
  2. Product name(s)
  3. Reason for return
  4. Photos (if defective)

Step 2: Approval & Shipping

We’ll respond within 48 business hours with:

  1. Prepaid label (for defective items only)

Return Shipping Costs:

  1. Voluntary returns: Buyer’s responsibility.
  2. Defective/damaged items: Free return shipping (report within 72 hours of delivery).

Step 3: Ship Back

  1. Securely repackage items to prevent transit damage.
  2. Include the original order slip.
  3. Ship within 7 days of approval.

3. Refunds

Method: Refunded to the original payment method.

Timeline:

  1. Processed within 3–5 business days after we receive the return.
  2. Allow 5–10 days for bank processing.

Partial Refunds: Apply if packaging is missing or items are devalued.

4. Special Cases

Defective/Damaged Items:

  1. Contact us within 72 hours of delivery with photos.
  2. Free return shipping + full refund/replacement.

Exchanges:

  1. Return the original item first.
  2. Place a new order once the return is approved.

5. Important Notes

No Refunds For:

  1. Custom/made-to-order pieces.
  2. Items damaged after delivery (e.g., improper storage).
  3. Sanitary products (e.g., cosmetic pouches).

Sealed Packaging:

  1. Grass/thread items: Minimal opening is allowed for inspection.
  2. Avoid breaking seals on attached care cards or branded elements.

  • Non-Returnable: Gift cards, final sale items.

6. Contact Us

Questions? Email support@gmbhacks.com
Response time: 24–48 business hours.